Delivery and Return
Welcome to Sparkledeco.com! Here are our Shipping and Return Terms:
Delivery Areas
Our products only ship to the United States.
Delivery Time
Upon order confirmation, we will process and arrange shipment as soon as possible. All orders will be scheduled for shipment in 1 business days. Delivery times vary depending on your location and the selected shipping method, and specific delivery times will be provided upon order confirmation.
Delivery Charges
Delivery charges are based on your order total, destination, and chosen shipping method. You will be able to view specific delivery charges at the checkout.
Receipt of Goods
Please inspect the package and its contents carefully upon delivery for any damages or discrepancies. If you notice any issues, please contact our customer service team immediately, and we will assist you promptly.
Shipping Address
Please ensure that the shipping address you provide is accurate and complete, including the recipient's name, phone number, and detailed street address. Incorrect or incomplete addresses may result in delivery delays or additional charges.
Return Policy
We want you to be completely satisfied with your purchase from our website. If you are not satisfied with the purchased product or if there is any quality issue, please contact our customer service team within 7 days of receiving the item to arrange for a return or exchange.
Return Conditions
To qualify for a return, the product must be unused, unaltered, and in its original packaging. If the product arrives damaged during shipping or has any defects, please contact us within 24 hours of receipt and provide relevant photos for prompt resolution.
Return Process
Contact Customer Service: Please contact our customer service team via email or hotline, providing your order information and reason for return.
Review and Approval: Our customer service team will review your return request. Once approved, we will provide detailed instructions and the return address.
Refund Process: Upon receipt and inspection of the returned item to ensure it meets return conditions, we will arrange for a refund or exchange. Refunds will be issued back to the original payment method.
Return Costs
For returns due to quality issues or shipping damage, we will cover the return shipping costs. For non-quality-related returns, the customer is responsible for return shipping costs.
Contact Us
If you have any questions or specific requirements regarding our delivery terms or order shipment, please feel free to contact our customer service team. You can reach us via:
Email: support@sparkledeco.com